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            Agentforce IT Service | Summarize Multiple Incidents

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            Agentforce IT Service | Summarize Multiple Incidents

            Generates a summary for multiple incidents based on criteria such as the status of incidents, and a specific time period in the past from the current date. Use this action to track common patterns, issues, or trends, and analyze incidents effectively. For example, summarize all open incidents in the last two weeks.

            Required Editions

            Available in: Lightning Experience
            Available in: Unlimited Edition with Agentforce for Service add-on license. Requires each user to have the Agentforce for IT Service Desk add-on to access the action.
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name SummarizeMultipleIncidents
            Reference Action Type Prompt Template
            Reference Action Summarize Multiple Incidents
            Does this action execute one or more prompt templates? Yes
             
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