Upcoming Mandatory Changes to Public Key Infrastructure (PKI)

Salesforce Enforces New Security Requirements in Summer 2026

Agentforce and Einstein Generative AI

Table of Contents

No results

Here are some search tips

Check the spelling of your keywords.
Use more general search terms.
Select fewer filters to broaden your search.

Search all of Salesforce Help

Agentforce and Einstein Generative AI

Unified Catalog | Launch Service Process

You are here:

Unified Catalog | Launch Service Process

Launches a single, URL-based, guided digital intake form for a service process. By capturing all critical information from the user upfront, this form helps agents to immediately create a case or incident without delays, errors, or follow-up.

Required Editions

Available in: Lightning Experience

Available in: Enterprise, Unlimited, and Developer Editions with Unified Catalog and the Agentforce Employee Agent add-on license.

User Permissions Needed
See Common User Access for Standard Agent Actions.

Action Details

API Name	GetProductLaunchCard
Action Type	Standard
Reference Action Type	Standard Action
Does this action execute one or more prompt templates?	No

Agent Limitations with Multiple Portals

If your org has multiple portals, such as one for employees and another for vendors, a subagent with a hardcoded portal name won't work across all of them. This is because the launch URLs are derived from the specific portal name, which means you must create a separate agent for each portal with its own unique portal name.

Did this article solve your issue?

Let us know so we can improve!