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            Public Sector | Automatically Resolve Complaint

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            Public Sector | Automatically Resolve Complaint

            If the incident reported in a complaint occurred more than two years ago, asks whether the user wants to resolve the complaint. If the user confirms, sets the complaint status to Resolved.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Agentforce for Public Sector add-on or included in Public Sector for Agentforce 1 Service Edition. Requires each user to have the Agentforce for Public Sector add-on to access the action.
            User Permissions Needed
            To use the Automatically Resolve Complaint action: Public Sector Access permission set
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name AutoResolveComplaint
            Reference Action Type Flow
            Reference Action

            Automatically Resolve Complaint (pss_agent__AutoResolveComplaint-1)
            Does this action execute one or more prompt templates? No

            See Also

             
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