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            Public Sector | Get Relevant Regulatory Codes

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            Public Sector | Get Relevant Regulatory Codes

            Gets the regulatory codes that could be violated by the incident reported in a public complaint.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Agentforce for Public Sector add-on or included in Public Sector for Agentforce 1 Service Edition. Requires each user to have the Agentforce for Public Sector add-on to access the action.
            User Permissions Needed
            To use the Get Relevant Regulatory Codes action:

            Public Sector Access permission set

            AND

            Agentforce for Public Sector permission set
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name GetRelevantRegulatoryCodes
            Reference Action Type Prompt Template
            Reference Action

            Get Relevant Regulatory Codes (pss_agent__GetRelevantRegulatoryCodes)
            Does this action execute one or more prompt templates? Yes

            Get Relevant Regulatory Codes Prompt Template

            This action uses the Get Relevant Regulatory Codes prompt template to get the Salesforce record IDs of regulatory codes that could be violated by the incident reported in a complaint. The prompt template passes the keywords in the Complaint Summary field of the input public complaint record to a search retriever. The retriever finds and returns a list of regulatory code records that match the complaint's keywords. The prompt template returns the Salesforce record IDs of the regulatory code records.

            See Also

             
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