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            Revenue | Find Products

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            Revenue | Find Products

            The Find Products agent action searches the product catalog for items that match a user’s input query. It returns product names, IDs, and structured details to support conversational product discovery in Agentforce.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Unlimited, and Developer Editions of Revenue Cloud Advanced or Revenue Cloud Billing and Agentforce Employee Agent add-on.
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.
            User Permissions Needed  
            To execute actions in Employee agents: See Manage Employee Agent Access
            To run flows: Run Flows

            Action Details

            API Name FindProducts
            Reference Action Type Flow
            Reference Action Find Products
            Does this action execute one or more prompt templates? No
            Required Setup Quote Management with Agentforce

            Find Products Action

            The Find Products agent action uses a search term to locate matching catalog items and return them as a structured product list. It supports conversational queries, lemmatization (plural → singular), and filtering workflows.

            Input

            • Search Term – A keyword or phrase provided by the user. Plurals are normalized to singular form.

            Output

            • Product Names – List of product names found.
            • Product IDs – 18-character Product2 IDs of matching records.
            • Product Details – Structured details for each product.
            • Is Successful – Boolean flag for success.
            • Error Message – String with error details when the action fails.

            Guidelines and Considerations

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