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            Revenue | Get Product Details

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            Revenue | Get Product Details

            The Get Product Details agent action retrieves structured details for a list of product IDs so that users can refine results and apply customer-specific filters during a Product Selection conversation in Agentforce.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Unlimited, and Developer Editions of Revenue Cloud Advanced or Revenue Cloud Billing and Agentforce Employee Agent add-on.
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.
            User Permissions Needed  
            To execute actions in Employee agents: See Manage Employee Agent Access
            To run flows: Run Flows

            Action Details

            API Name GetProductDetails
            Reference Action Type Flow
            Reference Action Get Product Details
            Does this action execute one or more prompt templates? No
            Required Setup Quote Management with Agentforce

            The Get Product Details agent action uses a collection of product IDs to return attributes that can be used to answer follow-up queries or apply filters, such as waterproof rating, protocol support, or warranty period.

            Input

            • Product IDs – A list of 18-character Product2 record IDs.

            Output

            • Product Details – Structured list of details for the specified products.
            • Is Successful – Boolean flag that indicates whether retrieval was successful.
            • Error Message – String with error details when the action fails.

            Guidelines and Considerations

             
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