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            Swarming | Reopen Swarm Procedure

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            Swarming | Reopen Swarm Procedure

            Reopens a swarm, updating member statuses and handling Omni Skills routing as needed. This action supports multiple reopen strategies and ensures there are no duplicate member assignments.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with the Einstein for Service add-on
            User Permissions Needed
            To execute actions in Agentforce (Default): Use Agentforce Default Agent
            To use prompt templates: Prompt Template User

            Action Details

            API Name ReopenSwarmProcedure
            Action Type Standard
            Reference Action Type Standard Action
            Inputs isOmniSkillsRoutingEnabled, recordId, reopenMethod, swarmId, swarmMembers
            Outputs swarmMembersNotAddedUsingOmni, validSwarmMembers
            Does this action execute one or more prompt templates? No
             
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