Run Quality Scorers
Response quality scorers measure your agent's accuracy and relevance.
Required Editions
 This article applies to: |
New Testing Center in Agentforce Studio (Beta) |
 This article doesn’t apply to: |
Legacy Agentforce Testing Center in Setup |
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type. |
| User Permissions Needed | |
|---|---|
| To create tests in the Testing Center: | Manage Agentforce Grids AND Manage Agentforce Testing |
Response quality scorers measure the Agentforce Testing Center's three key quality criteria: accuracy (correct information), relevance (addressing intent and context), and voice and tone (assessing style and brand alignment).
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Select the scorerss that you want to run on your test cases.
Evaluation Definition Completeness Checks whether the agent sufficiently covered the relevant content, including all important pieces of information expected from the utterance. Coherence Assesses if the response was transformed into grammatically correct, conversational language. For example, if information is taken from Salesforce objects and delivered as raw data like JSON structures. Conciseness Asseses if the response is short but accurate. Latency Test execution time, measured in milliseconds. - Once Agentforce finishes generating tests, they appear under Test Cases. Depending on the size and complexity of the request, this process can take anywhere from a few minutes to several hours. You may need to refresh the testing suite to see your test cases. When the test cases appear, click Run Test. Agentforce begins running your evaluations on the test cases.
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