You are here:
Procured Phone Number Statuses
Review the possible statuses of procured phone numbers. To route a call to an agent with a procured phone number, the number must have a Live status.
This table describes the different statuses for phone numbers and what to do if the status isn’t Live.
| Status | Description |
|---|---|
| Cancelled | Indicates that the phone number procurement failed. If you see this status, procure a new phone number. |
| Live | Indicates that the phone number procurement is complete. The number is fully provisioned and ready to be used in a channel. |
| Provisioning | Indicates that the external provisioning process began. The phone number procurement is in progress. Wait a bit and then refresh the status. |
| Requested | Indicates that the procurement request initiated, but the external provisioning process hasn't started yet. Wait a bit and then refresh the status. |
Did this article solve your issue?
Let us know so we can improve!
