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            Enhance Agent Action UI with Custom Lightning Types

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            Enhance Agent Action UI with Custom Lightning Types

            Customize the user interface (UI) for an agent action’s input and output by using custom Lightning types. 

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions. Access to some standard agent actions requires additional add-on licenses.

            By associating a Lightning web component (LWC) with your custom Lightning type, you can override the default UI to create a customized appearance for the agent’s action inputs and outputs.

            Note
            Note You can only override the default UI with a custom Lightning type for agent actions that use Apex classes as input or output. 

            The screenshots show how a custom Lightning type with a custom LWC can improve the UI for an agent action’s output. Here’s the default UI for output in an agent action (1) and the customized UI for output after you apply custom Lightning types (2).

            UI comparison chart showing flight details

            See Also

             
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