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            Service | Finalize New Delivery Time

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            Service | Finalize New Delivery Time

            This action updates the scheduled delivery time to the time slot selected by the customer.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with the Einstein for Sales, Einstein for Service, or Einstein Platform add-ons.
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            To use this action, customize it according to your business’s security standards. We recommend configuring your agent to confirm the requester's identity before completing this action on their behalf. See Maintain Trust with Agentforce Actions.

            API Name FinalizeNewDeliveryTime
            Reference Action Type Flow
            Reference Action Finalize New Delivery Time
            Does this action execute one or more prompt templates? No
             
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