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            Service | Get Case By Verified Case Number

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            Service | Get Case By Verified Case Number

            Returns a case associated with a given verified contact ID and case number.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, UnlimitedEinstein 1 Edition, Agentforce 1 Edition, and Developer Editions.
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Section Title

            API Name GetCaseByVerifiedCaseNumber
            Reference Action Type Flow
            Reference Action Get Case By Case Number
            Does this action execute one or more prompt templates? No
             
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