Health | Execute Generic EMR Request
Sends FHIR data to an external FHIR server.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited Editions with the Agentforce for Health Cloud add-on license |
| User Permissions Needed | |
|---|---|
| To use this action: | Use Contact Center AI Assistive Agent AND Contact Center Agent for Health Cloud permission set AND Prompt Template User AND Data Cloud User |
| See Common User Access for Standard Agent Actions. | |
Note The agent uses public FHIR APIs to retrieve patient data in real time, including
demographic data, clinical information such as prescriptions, lab results, health conditions,
procedures, referrals, and care plans, and administrative data such as visit encounters and
coverage from any certified EMR such as Epic, Oracle Cerner, and AthenaHealth. Data retrieval
has been tested in the publicly available sandbox environments of these EMRs.
The agent leverages a pre-packaged MuleSoft API to interact with these FHIR endpoints. To enable the integration, provide the EMR-specific FHIR base URLs and credentials outlined on the MuleSoft setup page.
Note The user interface of this product is available only in English and may not be fully
supported in other languages.
Action Details
| API Name | GenericRequestEmr |
| Reference Action Type | Standard Action |
| Does this action run one or more prompt templates? | No |
| Required Setup | Agentforce for Provider Contact Center |
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