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            Personalization | Get Context

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            Personalization | Get Context

            Provides an agent with personalized context from Data Cloud to help it select the most appropriate next action in customer interactions.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions with Foundations, or Agentforce 1 or Einstein 1 Editions
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name PersonalizeContext
            Reference Action Type Standard Action
            Does this action execute one or more prompt templates? No
            Required Setup Configure Personalization: Get Context Action

            Guidelines and Considerations

            • The current action is restricted to analyzing only the profile data graph of the individual to retrieve any contextual information.
             
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