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            Sales | Lead Nurturing | Draft Generic Reply Email

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            Sales | Lead Nurturing | Draft Generic Reply Email

            Drafts a generic reply email to a lead who has emailed an off-topic question or comment.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions
            User Permissions Needed
            To use Agentforce SDR Use Agentforce SDR Agent App
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name DraftGenericReplyEmail
            Reference Action Type Prompt Template
            Reference Action GenerateGenericFallbackReply
            Does this action execute one or more prompt templates? Yes
            Required Setup Set Up Agentforce Lead Nuturing

            SDR Agent: Draft Generic Reply Email

            This action calls the Reply with Fallback Response Agentforce SDR Email prompt template. This prompt template provides SDR agent with the context it needs via CRM data from the lead record in order to generate a personalized email to the lead. The prompt template also includes information about the lead's previous email reply, and whether the lead owner has Inbox enabled.

            Considerations

            Removing this action will break SDR agent's ability to draft generic reply emails to new and updated leads.

             
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