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            Sales | Lead Nurturing | Opt-Out Lead

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            Sales | Lead Nurturing | Opt-Out Lead

            Sets a lead’s Email Opt-Out field to true when the lead replies to an SDR email and asks not to be emailed.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions with Foundations or Agentforce 1 Editions
            User Permissions Needed
            To use Agentforce SDR Use Agentforce SDR Agent App
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name OptOutLead
            Reference Action Type Standard Action
            Reference Action OptOutLead
            Does this action execute one or more prompt templates? No
            Required Setup Set Up Agentforce Lead Nuturing

            SDR Agent: Opt-Out Lead

            This action sets a lead's Email Opt-Out field to true using the lead ID and the lead's current Action Cadence Step Tracker ID if needed.

            Considerations

            Removing this action will break SDR agent's ability to opt leads out of receiving emails.

             
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