Agentforce Platform | Search the Web
Retrieves real-time or external information that isn’t available in Salesforce CRM. Use it for questions about news, market trends, competitor details, and product comparisons, or when Salesforce answers need added context from the web.
Required Editions
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, Unlimited, and Developer Editions with Foundations, or Agentforce 1 or Einstein 1 Editions |
| User Permissions Needed | |
|---|---|
| See Common User Access for Standard Agent Actions. | |
Action Details
| API Name | WebSearch |
| Reference Action Type | Standard Action |
| Reference Action | Search the Web (webSearchStream) |
| Does this action execute one or more prompt templates? | Yes |
Search the Web and Prompt Templates
This action is a standard invocable action that uses internal-only prompt templates to generate the final web search summary.
If admins want to change the output format (for example, bullet points instead of paragraphs), they can’t edit the internal prompt template directly. Instead, admins must either create a new version of the out-of-the-box General Web Search subagent with updated instructions or add new instructions to another subagent where the action is used.
Guidelines and Considerations
- The Search the Web agent action isn’t supported in Government Cloud.
- Results are generated from external sources and displayed with citations.
- Performance may vary depending on the search provider.
- When adding the Search the Web action to an existing subagent, admins must fine-tune the instructions so the agent uses the correct prompt to initiate conversations.
- The Search the Web action supports different search providers, such as OpenAI, BrightData, or You.com, and allows you to restrict results to specific domains. See Set the Search Provider for Search the Web Agent Action and Customize Allowed Domains for the Search the Web Agent Action.
- The Search Provider field doesn’t validate the entered value at configuration time. If you enter an unsupported or misspelled provider name, the error appears only during preview testing or live agent sessions. Enter a supported provider: OpenAI, BrightData, or You.com. Provider names aren't case sensitive (for example, BrightData, brightdata, or BRIGHTDATA).
- BrightData has a default rate limit of 1000 queries per hour per org. This limit is configurable. To adjust it, contact Salesforce Support.
- OpenAI requests through the Large Language Model Gateway (LLMG) are limited to 500 requests per minute per org. For more information, see Large Language Model Limits.
