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            Service | Summarize Product Reviews

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            Service | Summarize Product Reviews

            Summarizes customer reviews and feedback to identify the top products from the specified products and show positive, negative, mixed, or neutral sentiment.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, and Unlimited Editions with Data 360 and the Customer Signals Intelligence add-on
            User Permissions Needed  
            See Common User Access for Standard Agent Actions.

            Action Details

            API Name SummarizeProductReviews
            Reference Action Type Standard Action
            Does this action execute one or more prompt templates? Yes

            Summarize Product Reviews and Prompt Templates

            This agent action summarizes customer reviews to provide an overview of product feedback and sentiment.

            Guidelines and Considerations

            The Summarize Product Reviews action requires the activation of Customer Experience Intelligence.

             
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