Legacy Agentforce Analytics Troubleshooting

If you’re not seeing the information you expect in your reports and dashboards, check these possible solutions.

Available in: Lightning Experience

Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type.

Note Agentforce Analytics is scheduled for retirement starting May 2026. We recommend using Agent Analytics instead.

Issue	Solution
You can't view reports.	Make sure your org has a user assigned to the system admin role.
Data isn't displayed.	Make sure your agent is active.
Data isn't displayed in your demo or trial org.	Enable analytics data collection and storage.
The dashboard displays an error stating that the admin disabled the reports or the relationships have changed.	Clone the dashboard and work with the clone.
Username field in users adoption report is not populated.	In data transform, add a 15 characters user ID substring to the CopilotEvents object, and then update the connection between the CopilotEvents object and the user object with the new field
Data isn't displayed in agentforce default reports.	Make sure the agent type for agentforce default is Employee, and if it's not, retoggle the agentforce default toggle in setup and check again.

Note Utterance Analysis reports are run on weekends. New data is displayed weekly.

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