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            Agent Analytics

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            Agent Analytics

            Analyze your AI agents’ performance within user and agent sessions. Agent Analytics is built on the unified Session Tracing Data Model (STDM), which captures every event and interaction within a session and logs it as individual events. You can query the logged ‌events to gain insights and optimize the Agent.

            Required Editions

            Available in: Enterprise, Performance, and Unlimited Editions with an Einstein for Sales, Einstein for Platform, Einstein for Service, Einstein 1 Service, or Einstein GPT Service add-on. To purchase add-ons, contact your Salesforce account executive.
            Note
            Note Beginning in April 2026, agent topics are now called subagents. There are no changes to functionality. During this transition, you may see a mix of the new and previous terms in our documentation.
            • About Agent Analytics
              Analyze the performance of your AI agents. Agent Analytics is a tool specifically designed for comprehensive session analysis. Built on the unified Session Tracing Data Model (STDM), it captures every turn and event occurring in and across all your agent sessions. You can then query the logged events to gain insights and optimize agent performance.
            • Set Up Agent Analytics
              Set up Agent Analytics to gain insights into agent performance, track conversation metrics, and optimize your agents with comprehensive dashboards and session insights.
            • Data Model and Calculated Fields for Agent Analytics
              The data model for Agent Analytics is based on Agent Session Tracing, which contains detailed session trace logs of agent behavior. The data model also includes references to every LLM call that the reasoning engine makes to support joins with feedback data or guardrails metrics. Extended Service Data Model DMOs, such as GenAiFeedback, GenAIContentCategory, and TenantEnrichedUsageEvent support feedback, Trust Layer, and flex credit analytics.
            • Get Insights with Agent Analytics
              Monitor agent performance in Agentforce Studio with Agent Analytics dashboards, then open Sessions & Intents to audit transcripts, compare intents, and address low-quality sessions.
            • Troubleshoot Agent Analytics
              If you’re unable to see the information, models, dashboards, or metrics that you expect, try these solutions.
             
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