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            Show Sources When Using Answer Questions with Knowledge Standard Action

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            Show Sources When Using Answer Questions with Knowledge Standard Action

            The Answer Questions with Knowledge standard action currently supports prompt-based citations that display the source URLs at the end of the response. To include in the generated response, you must enable the option to show sources for the agent.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type.
            User Permissions Needed
            To configure citations mode for actions: Manage AI Agents AND the required permissions for your agent type
              OR
              Customize Application

            To see citations in responses, the agent must be activated.

            1. From Setup, in the Quick Find box, enter agents, and then select Agentforce Agents.
            2. Launch your agent in Agentforce Builder and from the sidebar, select Data.
            3. Select the Show sources checkbox. For Knowledge based data libraries that’re assigned to agents who interact with external customers, you’ll need to enter the Salesforce Knowledge domain URL. If you don’t include a specific Knowledge domain URL, it defaults to the publicly available URL. Learn more about Knowledge domains.A window displays data library page with show sources check box.
            4. Save your work.

            At run time, citations appear at the end of a response as a numbered, clickable list of original sources used to generate the response. The inline numbers refer to the source number in the list. If a citation involves an image, then the response includes a clickable link to the image.

            See Also

             
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