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            Show Progress Indicators in Enhanced Chat v1 Sessions

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            Show Progress Indicators in Enhanced Chat v1 Sessions

            Progress indicators tell the messaging user what actions an agent is taking behind the scenes of an Enhanced Chat session. Standard actions come with pre-written progress indicators, such as "Doing research" or "Analyzing". To customize progress indicators, create a custom agent action.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Performance, Unlimited, and Developer Editions. Required add-on licenses vary by agent type.

            Check markThis article applies to: Agentforce Service agents and Agentforce Employee agents

            To learn about channel support for other agent types, see the documentation for that type.
            Note
            Note These steps are required for Agentforce Employee agents connected to Enhanced Chat v1. These steps aren't required for Agentforce Employee agents connected to the Agentforce panel in Lightning Experience, the Salesforce mobile app, or Slack.

            Access Progress Indicators for Your Agent

            Standard agent actions come with pre-written loading text. You can specify your own loading text when you create a custom agent action.

            Turn On Progress Indicators in Enhanced Web Chat v1

            Now that you've written progress indicators, allow Enhanced Web Chat to show them in the messaging conversation window.

            1. From Setup, in the Quick Find box, enter Embedded Service Deployments, and click Embedded Service Deployments.
            2. Click to edit your Messaging for Web deployment.
            3. On the Embedded Service Deployment Settings page, in the Settings card, click Edit Settings.
            4. Select Show Typing Indicators.
            5. Save your changes.
            6. Back on the Embedded Service Deployment Settings page, click Publish.

            Customize the Branding of Your Progress Indicators

            Progress indicators in Enhanced Chat are accompanied by a spinning wheel animation, which tells the user that an AI agent is at work behind the scenes. Optionally, change the color of the spinning progress indicator animation to match your branding.

            1. From Setup, in the Quick Find box, enter Embedded Service Deployments, and click Embedded Service Deployments.
            2. Click to edit your Messaging for Web deployment.
            3. On the Embedded Service Deployment Settings page, in the Branding card, click Select Branding.
            4. In the Contrast Color box, enter a hex code for your preferred color.
            5. Save your changes.
            6. Back on the Embedded Service Deployment Settings page, click Publish.
             
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