Self-Service reports help you analyze the effectiveness of
your Self-Service portal. Find out how many cases are being viewed, how many customers are logging
in, or what customers think of the solutions you’re offering.
Required Editions
Available in: Salesforce Classic
Available in: Professional, Enterprise, Performance,
Unlimited, and Developer Editions
Note Starting with Spring ’12, the Self-Service portal isn’t available for new
Salesforce orgs. Existing orgs continue to have access to the Self-Service portal.
Standard Reports
The Self-Service Usage Report gives you information on how many cases are viewed and
logged, the number of comments that have been added, and the number of searches Self-Service
users have performed.
The Self-Service User Report provides information about the customers who are logging
into your Self-Service portal, including the associated account and last login date. You can
also include Self-Service fields in any custom contact report.
The Helpful Solutions report displays statistics from Self-Service portals that display
solutions. On each Self-Service solution page, customers can indicate whether the solution
is helpful. You can use the results of this survey when choosing the top five solutions for
your Self-Service Home page and to verify that customers are able to find the solutions they
need.
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
