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Fields Available for Solution Reports
You can report on a number of key solution fields in addition to the standard and custom fields.
| Field | Description |
|---|---|
| # Solution Searches | The number of solution searches performed by Self-Service users via the Self-Service portal. (Self-Service Usage Report) |
| Self-Service Access Count | The number of times a solution was viewed in the Self-Service portal. |
| Self-Service Answer Count | The number of times the survey question “Does this Solution help you answer your question?” is answered, either positively or negatively, on a solution in the Self-Service portal. |
| Self-Service Positive Count | The number of times the survey question “Does this Solution help you answer your question?” is answered positively on a solution in the Self-Service portal. |
| Author | The name of the user who originally created the solution. |
| Num Related Cases | The number of cases associated with the solution. |
| Reviewed | Checkbox that indicates whether the solution has a reviewed status. |
| Old Value | The value in a tracked case or solution field before it was changed. (Case History Report and Solution History Report) |
| New Value | The value in a tracked case or solution field after it was changed. (Case History Report and Solution History Report) |
| History ID | The unique identifier for each change tracked on a specified case or solution field. (Case History Report and Solution History Report) |
| Language | The language in which the master solution is written. |
| Translation Language | The language in which the translated solution is written. (Translated Solutions report) |
| Solution ID | The unique identifier for each solution. (Translated Solutions report) |
| Out of Date | Checkbox that indicates that the translated solution may need translating to match its master solution. (Translated Solutions report) |
| Master Solution Title | The title of the master solution. Displays up to 250 characters. |
| Translated Solution Title | The title of the translated solution. Displays up to 250 characters. |
| Master Solution Details | The solution details of the master solution. Displays up to 1000 characters. |
| Translated Solution Details | The solution details of the translated solution. Displays up to 1000 characters. |
