Customize the feed view, detail view, highlights panel, and close case page to specify the fields, tools, and functionality support agents see when they’re working with cases.
|Available in: Salesforce Classic|
|Available in: Enterprise, Performance, Unlimited, and Developer Editions|
There are four types of page layouts you can customize in Case Feed:
- Feed views, which users see when managing and interacting with cases.
- Detail views, which users see when they click View Case Details.
- Highlights panels, which appear at the top of both feeds and case detail pages.
- Close case views, which appear when users close cases from the case detail page.
From the object management settings for cases, you can create, edit, and assign all four types of layouts by going to Page Layouts.