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@Mention People and Groups in Chatter Posts and Comments
@Mention a person or a group to call their attention to something you want them to see.
Required Editions
| Available in: Salesforce Classic and Lightning Experience |
| Available in: Group, Essentials, Professional, Enterprise, Performance, Unlimited, Developer, and Contact Manager Editions |
- When you write a post, enter @ followed by the first few letters of the person or group name.
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Select the person or group from the list of matches.
The list includes all matches for
- People, typically users you interact with the most
Note When you mention people, the users you interact with most normally show at the top of the list. Certain sharing permissions can change the list order. If the Default Internal Access permission for the User object is set to Private, user suggestions are displayed in alphabetical order and the most interacted with users don’t show at the top. - Chatter Public groups
- Chatter Private groups you’re a member of
You can add up to 25 mentions to a single post or comment. You can’t mention archived groups, unlisted groups, customer groups, and private groups that you’re not a member of.
- People, typically users you interact with the most
- To post your update, click Share.
For the people that you mention,
- The person's name becomes a link to their profile.
- Your update appears on the mentioned person's profile, To Me, and What I Follow feeds.
- In Lightning Experience, an in-app notification is added to the mentioned person’s list of in-app notifications.
- For people who choose to receive emails when mentioned, Chatter sends an email
notification.Note There’s an exception: if you @mention yourself, you don’t receive a notification.
- For the groups that you mention,
- The group name becomes a link to the group page.
- Your update appears on the group feed and each group member’s What I Follow feed.
- Chatter sends email and in-app notifications to the group members who enabled the
Email on every post preference for the group.Note On mobile devices, Chatter sends a push notification to group members who enabled Someone @mentions your group under their push notification settings.
- If the mention is on a record feed, the record appears in the group records list.
Your coworker Madison posts that she’s looking for information about an Acme product feature. You reply to Madison's post with the comment: “Talk to @Bob Smith, the Acme account manager. @Acme Products do you have any additional information for Madison about this feature?” Both Bob Smith (if he chose to receive emails when mentioned) and members of the Acme Products group get email and in-app notifications about your post. Mobile users who enabled Someone @mentions your group get a push notification. Madison can click @Bob Smith in the update to view Bob's profile, or click @Acme Products to see their group page. In addition to notifications, Bob sees the mention in his profile, To Me, and What I Follow feeds.
Chatter enforces security and sharing rules in Salesforce. Let’s say you post to a record or a private or unlisted group. In that post, you @mention someone who doesn't have access to that record or isn't a member of the group. In this case, the @mention appears as a gray link. The mentioned person can’t see your post and doesn’t get notified about the post. But the mention does become a link to the mentioned person’s profile page.
For example, Madison creates a private group for her project team and forgets to add her coworker Sandy Dunn to the group. When Madison posts an update to this group and @mentions Sandy Dunn, Sandy isn’t notified about the update. Sandy also can’t see the update because she's not a member of the private group. If Madison later adds Sandy to the group, Chatter doesn't notify Sandy about the previous mentions.
