Salesforce Success Community
  • login

Salesforce Users

Use your current Salesforce credentials for Help & Training access

Salesforce Log In

Marketing Cloud User?

Use a Marketing Cloud account to access Salesforce. You'll be able to search for Marketing Cloud documents and take training

Marketing Cloud Login
  • Answers
  • Help & Training
  • Dreamforce
  • Collaboration
  • Ideas
  • Featured Groups
  • Trust
  • Known Issues
  • Close

  • Glossary
  • Downloadable User Guides

@Mention People and Groups in Posts and Comments | Salesforce

@Mention People and Groups in Posts and Comments

@Mention individual people or a group to keep them informed when you're discussing something relevant to them.
Available in: both Salesforce Classic and Lightning Experience
Available in: Group, Enterprise, Professional, Performance, Unlimited, Contact Manager, and Developer Editions

  1. When you write a post, type @ followed by the first few letters of the person or group name.
  2. Select the person or group from the list of matches.
    The list includes all matches for
    • People, typically users you interact with the most
    • Public groups
    • Private groups you’re a member of

    You can have up to 25 mentions in a single post or comment. You can’t mention archived groups, unlisted groups, customer groups, and private groups you’re not a member of.

  3. Click Share to post your update.
After you posted your update,
  • The person's name becomes a link to their profile, and the group name becomes a link to the group page.
  • For people you mention, your update appears on the mentioned person's profile feed and in their To Me feed.
  • For people who choose to receive emails when mentioned, Chatter sends an email notification.
    Note
    There’s an exception: if you @mention yourself, you don’t receive a notification.
  • For groups you mention,
    • Your update appears on the group feed and each group member’s What I Follow feed.
    • Chatter sends an email notification to the group members who enabled the Email Every Post preference for the group.
      Note
      On mobile devices, we don't currently send push notifications for group mentions.
    • If the mention is on a record feed, the record appears in the group records list.

Example

Your coworker Madison posts that she’s looking for information about an Acme product feature. You reply to Madison's post with the comment: “Talk to @Bob Smith—he’s the Acme account manager. @Acme Products, do you have any additional information for Madison about this feature?” Both Bob Smith (if he chose to receive emails when mentioned) and members of the Acme Products group get an email notification about your post. Madison can click @Bob Smith in the update to view Bob's profile, or click @Acme Products to see their group page.

Chatter enforces security and sharing rules in Salesforce. Let’s say you make a post to a record or a private or unlisted group and @mention someone who doesn't have access to that record or isn't a member of the group. In this case, the @mention appears as a gray link. The mentioned person can’t see your post and doesn’t get notified about the post. For example, Madison creates a private group for her project team and forgets to add her coworker Sandy Dunn to the group. When Madison posts an update to this group and @mentions Sandy Dunn, Sandy isn’t notified about the update. Sandy also and can’t see the update because she's not a member of the private group. If Madison later adds Sandy to the group, Chatter doesn't notify Sandy about the previous mentions.

See Also:
Sharing a Chatter Post
Sharing a Link to a Chatter Post
View a Single Chatter Post
User and Group @Mentions—Visibility

promote demote
Processing...
Submit


Salesforce Success Community

  • Answers
  • Dreamforce
  • Help & Training
  • Collaboration
  • Ideas
  • Featured Groups
  • Known Issues

More Places

  • Salesforce.com
  • AppExchange
  • Salesforce Developers
  • Follow us on Facebook
  • Follow us on Twitter
  • Visit our Channel on YouTube
  • Follow us on Google+
  • Check us out on LinkedIn

Contact Us

1-800-NO-SOFTWARE
1-800-667-6389
One Market St.
Suite 300
San Francisco, CA, 94105
United States

Need More Help?

If you still can't find what you're looking for try searching H&T.

Need More Help?

Powered by the Salesforce Communities platform. Learn More ›

  • Privacy Statement
  • Security Statement
  • Terms of Use
  • Participation Guidelines
  • © 2000-2016, salesforce.com, inc