When users ask questions in Salesforce Classic, similar questions appear as they
type. If you’d like relevant Salesforce Knowledge articles to appear, too, you can enable
Similar Articles.
Required Editions
Available in: Salesforce Classic
Chatter Questions is available in: Group,
Professional, Developer, Performance,
Enterprise, Contact Manager, and Unlimited
Editions
User
Permissions Needed
To enable Similar Articles for Chatter Questions:
“Customize Application”
Note Chatter and Salesforce Knowledge must be enabled in your organization.
Enabling Similar Articles turns on the feature in:
Your internal Salesforce organization (Salesforce Classic only)
Your Experience Cloud site that’s built with Salesforce Tabs + Visualforce
or the Customer Service (Napili) template
From Setup, enter Knowledge Settings in the
Quick Find box, then select Knowledge
Settings.
Under Chatter Questions Settings, select Display relevant articles
as users ask questions in Chatter (also applies to sites with
Chatter).
Note Make sure that the Question action has been added to the desired page
layouts. Otherwise, users can’t see it.
To learn more about how Similar Articles and Similar Questions work, see:
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