Chatter groups let you collaborate with specific people. For example, if you're working on a team project, you can create a group for your team to share project-related files and information. Group feeds in Lightning Experience are live feeds that update in real time. They don’t require a page refresh to update.
Available in: both Salesforce Classic and Lightning Experience
Available in: Contact Manager, Group, Professional, Enterprise, Performance, Unlimited, and Developer Editions
You can join up to 300 groups, and your company can have a total of 30,000 groups. Chatter groups have different levels of access:
Public: Anyone can see and add posts, comments, and files. Anyone can join a public group.
Private: Only group members can see and add posts, comments, and files. People must ask to join or be added by the group's owner or managers. Users with the “Modify All Data” and “View All Data” permission can see group posts, updates, and files across the organization. Users with the “Manage All Data” permission can also join private groups directly and change group settings.
Unlisted: Only group members and users with the “Manage Unlisted Groups” permission can see and add posts, comments, and files. People cannot ask to join and must be invited by the group’s owner or managers. Unlisted groups offer more privacy and nonmembers cannot see or access unlisted groups in list views, feeds, and in search results. Unlisted groups aren’t available by default; your administrator must enable them for your organization.
Optionally, select Allow Customers. The group owner and managers can invite customers to join a private or unlisted group. You can easily identify groups with customers by the orange upper left corner of the group photo.
After you allow customers in a group, you can't change the group access level.
If your administrator has enabled the archive feature, some groups can be archived. When a group is archived, users can’t create posts but group data is retained for reference.
Live group feeds is a new feature in Lightning Experience with lots of potential for enhancement and a few known issues.
Content posted to the group is live, but mentions are not. If you post to group A, the post is live. If you mention group A in another feed, group A requires a page refresh to show that mention.
When a group has a new post, you receive notifications only in Lightning Experience.
When new comments are made on a feed post that you’re engaged in, you receive notifications only in Lightning Experience and only when you’re actively typing comments or you’ve clicked into the comments box.
The number of participants supported in a live feed depends on your orgʼs subscription limits. If you're not getting a live group feed or live comments, refresh the page or click in a comments field. If the feed still isn't live, looks like your org has hit its limit! You can still get updates the old-fashioned way by refreshing the page.
If you’re in a group feed that seems not to be live anymore, this is a known issue that we’ll resolve!