Chatter Overview

Chatter works in accordance with all security and permission settings in your Salesforce organization. Chatter is enabled by default for organizations created after June 22, 2010. For organizations that were created before then, your administrator must enable Chatter. In Lightning Experience, if you don’t see a Chatter tab, you can search for Chatter in the App Launcher. Click the result to open Chatter.

Note In Lightning Experience, most objects don't show a Chatter tab unless Feed Tracking is enabled for the object. The only exceptions are Group, Site, and User objects.

Chatter is available on a per-organization basis. Only users within the same Salesforce organization can communicate with each other through Chatter. You can add people outside your company's email domains to use Chatter in your organization. When you add external users to a group that you own or manage, they appear as customer users.

Note We use “company” and “organization”—or “org”—interchangeably. An organization is a single deployment of Salesforce with a defined set of licensed users. The words “company” and “organization” are used interchangeably in Chatter. For example, let’s say you see “share a file with all Chatter users in your company,”. It means you're sharing with everyone who uses Chatter in the org.

Chatter is available to customer users and partner users in Experience Cloud sites. But it’s not available to portal users in partner portals or Customer Portals.

Some third-party browser plug-ins and extensions can interfere with the functionality of Chatter. If you experience malfunctions or inconsistent behavior with Chatter, disable the browser's plug-ins and extensions and try again.

Chatter isn’t supported:

• In unsupported browsers
• For external users in Customer Portals or partner portals
• In the Console tab

Posts and comments that users make in Chatter are retained during the entire time that a customer's applicable org remains provisioned. We reserve the right to enforce limits on:

• The number of system-generated tracked feed updates. Currently tracked feed updates that are older than 45 days and have no likes or comments are deleted automatically. The tracked feed updates no longer appear in the feed. However, if auditing is enabled for a tracked field, the audit history for that field is still available.
• The number of email notifications that can be sent per org per hour.

The limits are subject to change. Contact Salesforce for more information.

• General Chatter Allocations
  Limits and allocations for Chatter features by edition and browser.
• Chatter Limits
  Limits for Chatter Plus user licenses.
• Chatter Feature Availability
  Let’s compare the Chatter features that are available in Lightning Experience, Salesforce Classic, Experience Builder sites, and the Salesforce mobile app.
• Differences Between Chatter in Lightning Experience on Desktop and Mobile
  Not every Lightning Experience feature is in the Salesforce mobile app. Find out what’s different in Chatter between desktop and mobile experiences.