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Chatter Post Visibility
Learn where you can post in Chatter, who can see your posts, and whose posts you can see.
| Available in: both Salesforce Classic and Lightning Experience |
| Available in: Essentials, Group, Professional, Enterprise, Performance, Unlimited, Contact Manager, and Developer Editions |
Anyone except customers can see your posts on your profile, and the people who follow you can see your posts in their Chatter feed. However, if you change a record, only the people who have permission to see the record can see the record update in a feed.
In Chatter, you see updates only from the people and records that you follow. Follow more records and people to see more updates in the Chatter feeds on your Home and Chatter tabs. In Salesforce Classic, click People on the Chatter tab to find a list of the people in your organization to follow or unfollow.
The posts that you add to a group are also visible on your profile. But who sees that post depends on the group type. For example, when you post to a group that is:
- Public, anyone except customers can see the post on your profile.
- Private, only other group members can see the post on your profile.
- Private and allows customers, all members can see the post in the group. Customers who are members of the group can see your posts on the group page but not on your profile.
- Unlisted, only group members and users with Manage Unlisted Groups permission can see the post on your profile. Customers who are members of the group can see your posts on the group page but not on your profile.
Note Posts that are created on an Experience Cloud site are visible only within that site. If
you try to access a post on an Experience Cloud site from your Salesforce org or from a
different site, you get an error message that the post was deleted. To view the post, log in
to the Experience Cloud site where the post was created. This issue doesn’t occur if the
site is configured to allow guest user access.
This table describes where you can post and where your post appears.
| I’m posting on | I can post to | Who gets my post directly? | Where does my post appear? | File Considerations |
|---|---|---|---|---|
| Home tab, Chatter tab, or my profile | My followers |
|
|
If you attach a file to the post, the file is available to all employees. The file also shows up in search results and file lists. |
| A public group |
|
|
If you attach a file to the post, the file is available to anyone who has access to the group. The file also appears in search results and on file lists. | |
| A private group |
|
Only members of the group see your post in the group feed, feed search results, and the All Company feed. | If you attach a file to the post, the file is available to anyone who has access to the group. The file also appears in search results and on file lists. | |
| An unlisted group |
|
Only group members and users with Manage Unlisted Groups permission see your post in the group feed, the All Company feed, and on your profile. | If you attach a file to the post, the file is viewable and searchable by anyone who has access to the group. | |
| A customer group |
|
Only members of the group see your post in the group feed, feed search results, and the All Company feed. Members include employees and customers. | If you attach a file to the post, the file is available to anyone who has access to the group. The file also appears in search results and on file lists. | |
| Topic detail page | My followers |
|
|
If you attach a file to the post, the file is available to all employees. The file also appears in search results and on file lists. |
| A public group |
|
|
If you attach a file to the post, the file is available to anyone who has access to the group. The file also appears in search results and on file lists. | |
| A private group |
|
Only members of the group see your post on the topic detail page, in the group feed, feed search results, and the All Company feed. | If you attach a file to the post, the file is available to anyone who has access to the group. The file also appears in search results and on file lists. | |
| A customer group |
|
Only members of the group see your post on the topic detail page, group feed, in feed search results, and in the All Company feed. Members include employees and customers. Although customers see your post, they don’t see or have access to topics. |
If you attach a file to the post, the file is available to anyone who has access to the group. The file also appears in search results and on file lists. | |
| An unlisted group | You can’t use topics in unlisted groups. You can add a hashtag topic when writing a post or comment in an unlisted group. The topic will be formatted as a link after you post. However, a topic detail page isn’t created, and the link doesn’t work. | — | — | — |
| Another person’s profile | That person’s profile only |
|
|
If you attach a file to the post, the file is available to all employees. The file also appears in search results and on file lists. |
| A public group | To the public group only |
|
|
If you attach a file to the post, the file is available to anyone who has access to the group. The file also appears in search results and on file lists. |
| A private group | To the private group only |
|
Only members of the group see your post in the group feed, in feed search results, and in the All Company feed. If someone is both a member of the private group and one of your followers, they see your post on your profile page feed. | If you attach a file to the post, the file is available to anyone who has access to the group. The file also appears in search results and on file lists. |
| An unlisted group | To the unlisted group only |
|
Only members of the group see your post in the group feed, feed search results, and the All Company feed. | If you attach a file to the post, the file is viewable and searchable by anyone who has access to the group. |
| A customer group | To the customer group only |
|
Only members of the group see your post in the group feed, feed search results, and the All Company feed. Members include employees and customers. | If you attach a file to the post, the file is available to anyone who has access to the group. The file also appears in search results and on file lists. |
| A record page | To the record only |
|
Everyone with permission to access the record can see your post. They see the post on the record detail page, in your profile, feed search results, and the All Company feed. | If you attach a file to the post, the file is associated with the record. Everyone who has sharing rights to the record has access to the file. |
Note You can’t create posts on archived groups. Comments on existing posts in an archived
group follow the same visibility settings as before the group was archived.
1 This footnote applies to all mentions of the All
Company feed in this table: The Company Highlights feed in Lightning
Experience shows the post, depending on its popularity ranking and engagement
(such as comments, likes, and views).
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