Unlisted groups offer more privacy for compared to private groups. Only group members and users with the “Manage Unlisted Groups” permission can access unlisted groups in list views, feeds, and search results.
Available in: Salesforce Classic
Available in: Contact Manager, Group, Professional, Enterprise, Performance, Unlimited, and Developer Editions
Unlisted groups are similar to private groups, in that, only members can view an unlisted group’s detail page, feed, or files. However, unlisted groups provide more privacy compared to private groups.
Unlisted groups don’t display in list views, feeds, and search results for nonmembers. Only members and users with the “Manage Unlisted Groups” permission can find and access unlisted groups.
Nonmembers can’t visit the group detail page.
(With private groups, nonmembers can see a truncated version of the detail page, which shows the name, description, and member list, but not the feed or files.)
You can convert unlisted groups to public or private groups, but not the other way around.
Only group owners, group managers, and users with the “Manage Unlisted Groups” permission can add group members. Users can’t ask to join them.
Users can’t see unlisted groups on other user profiles unless they have access to the group.
Files shared in unlisted groups are visible only to the members of the unlisted group. If the file is shared outside the unlisted group, then other users with permissions can update the file.
Even users with the “Modify All Data” or “View All Data” permissions can’t access an unlisted group or its files unless they’re members. They also can’t change group settings unless they own or manage the group.
Only users with the “Manage Unlisted Groups” permission can access or modify unlisted groups and its files and feed content without membership.
If you decide to create an unlisted group, make sure that you consider these limitations.
Custom pages or third-party applications integrated with Salesforce could expose unlisted group information to users who don't have access via the Salesforce UI. Check in with your administrator about who can access information in unlisted groups in your organization.
You can’t use topics in unlisted groups. You can add a hashtag topic when writing a post or comment in an unlisted group, and the topic will be formatted as a link after you post. However, a topic detail page isn’t created, and the link won’t work.
You can’t mention unlisted groups in posts or comments.