Add Country and State Picklists for Exchanges with RMA
To let customer service representatives (CSR) select state and country codes for an
address from a dropdown menu, enable state and country picklists. If you don’t enable picklists,
the CSR must enter the state and country code into the address, which can slow down the CSR and
cause input errors.
From Setup, in the Quick Find box, search for and select State and
Country/Territory Picklists.
Follow the onscreen steps to convert existing data into standard picklist values.
Click Enable Picklists for Address Fields.
The state code value in your storefront order data must match the state code of an entry
in the Salesforce state picklist. The country code value in your storefront order data must
match the country or territory code of an entry in the Salesforce country/territory
picklist.
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
