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            Analyze Product Return Reasons

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            Analyze Product Return Reasons

            Use Einstein to gather, analyze, and sort return data.

            Required Editions

            View supported editions.

            Before you can start analyzing returns, your admin must set up Return Insights. Return Insights requires your admin to turn on Data 360, set up an admin user, connect the source Salesforce org to Data 360, and follow the setup steps.

            Einstein makes its call after the user selects a list of return products for analysis. Credits are spent depending on the results returned by Einstein.

            1. In the App Launcher, find and select Order Management.
            2. Click the arrow next to the Order Summaries tab and open the Return Insights tab. 
            3. Select up to 20 products, and click Analyze. Einstein analyzes customer return reasons and matches them to your configured return codes.
            4. After matching returns to a return reason code, Einstein sorts and returns the data. The results show what percent each reason makes up of the total returns.
            5. (Optional) To download your analysis, click Download as CSV.

            After determining the most common or impactful return reasons, consider updating your product listings or store to decrease future return rates.

            See Also

             
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