Quantity fields don’t display automatically on the Return Order Line Item page. Because you
use the quantity fields to verify and update item quantities before canceling a managed or
unmanaged RMA return order, add these quantity fields to the Return Order Line Item default
page layout.
Quantity Expected
Quantity Received
Quantity Rejected
Reason for Rejection
You can only cancel an activated return order.
From the Navigation bar, open the Return Orders list view page.
Select the return order number to cancel, and open the corresponding return order
record.
You can also open the return order directly from the associated order summary.
On the Related tab, open each return order line item and change the Quantity Expected to
0.
Save your changes, and go back to the return order.
On the Details tab, change the status of the return order to
Canceled, and save your changes.
When you cancel a managed RMA return order, Order Management updates the order item quantities
and financial information for you. When you cancel an unmanaged RMA return order, you must
manually update the order item quantities and financial information.
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