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            Connect B2C Commerce and Salesforce (B2C OOBO Only)

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            Connect B2C Commerce and Salesforce (B2C OOBO Only)

            To get product and pricing data from B2C Commerce, set up a connection between B2C Commerce and your Salesforce org.

            Required Editions

            If you’ve changed your Business Manager certificate, open a Salesforce Support case to update the B2C Commerce URL before provisioning the connection to B2C Commerce. Custom URLs for B2C Commerce are supported only in production instances.

            1. Log in to the B2C Commerce Business Manager.
            2. Go to Administration | Global Preferences | Salesforce Order Management Configuration and copy the Tenant ID.
            3. In a separate window, log in to Salesforce as the System Administrator.
            4. From Setup, in the Quick Find Box, search for and select B2C Commerce Connections. If the link doesn’t appear, try logging out and back in again.
            5. Click New Connection.
            6. In the Connection Request section, enter the connection name and the B2C instance ID. The instance ID is the tenant ID shown in Business Manager.
            7. Click Save.
            8. In the Allow Tenant Linkage window, click Allow.
            9. From Available Connection Type, move Cart and Checkout Data to Selected Connection Type.
            10. Click Save. Wait to receive an email at your System Administrator email address indicating that the provisioning is complete.
            11. After you receive the email confirmation, refresh the B2C Commerce Connections page.
            12. In the Tenant Connections section, find your connection.

              If the connection was provisioned successfully, the status is Provisioned. If the provisioning failed, the status is Failed and information is in the Failed Reason column. If you can't solve the issue, open a case with Salesforce Support, and provide this information.

              – The details listed in the Failed Reason column 

              – Whether the connection is new or you clicked its Retry link 

              – Your B2C Commerce instance ID

              – Your Salesforce org ID

            13. Activate the integration.
              1. Log in to the B2C Commerce Business Manager.
              2. Go to Administration | Global Preferences | Salesforce Order Management Configuration.
              3. Select Activate Connection.
              4. Click Save and confirm.

            Repeat these steps for each B2C Commerce instance.

            See Also

             
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