Note Salesforce D2C Commerce doesn’t include this discount functionality.
From the Navigation bar, open the Order Summaries list view page.
Select the order number that contains the items to discount, and open the corresponding
order summary record.
You can also open the order summary directly from the customer’s account in the Service
Console.
From the Actions & Recommendations list, select Discount
Items.
On the Discount Items page, select the items to discount, and click
Next.
Only eligible items are listed.
For each item selected, enter the required information. Or, to discount items in bulk, use
the Apply to All Items row.
If you select Amount for the discount type, the discount applied is
the amount that you enter. For example, if you enter 10 and the item
total is $100, the discount amount is $10. If you select Percent, the
discount is calculated by multiplying the item total by a percentage equal to the value. For
example, if you enter 12 and the item total is $125, then the discount
amount is $15.
Click Next.
Review the discount information, and submit the discount.
Click Finish.
If all the discounted items aren’t yet fulfilled or if all are fulfilled, a change order is
created. If both fulfilled and unfulfilled items are being discounted, two change orders are
created: one for the fulfilled items, and one for the unfulfilled items. The totals on the order
summary are updated accordingly.
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