Einstein Generative AI for Order Management

Enhance your Order Management experience with Einstein generative AI, and deliver smarter service to your customers.

• Return Insights Overview
  Use Einstein to identify products with high return rates and analyze the reasons that customers are retuning them.
• Considerations for Return Insights
  To create Return Insights with Einstein Generative AI, consider supported functionality, usage, limitations and allowances, limits, and other issues.
• Return Insights Setup
  You can complete most of the initial Einstein configuration using the Data 360 Setup Guide.
• Analyze Product Return Reasons
  Use Einstein to gather, analyze, and sort return data.
• Agentforce Proactive Fulfillment Alerts
  Stay ahead of supply chain volatility by transforming insights from the Analytics Dashboard into actionable recommendations. Agentforce continuously monitors fulfillment orders and triggers proactive alerts when it detects fulfillment risks by evaluating real-time disruptions like weather alerts and operational inefficiencies, such as processing delays, workflow or lay out issues. Use these recommendations to trigger autolaunched flows so that Agentforce can temporarily exclude specific locations and reroute existing allocated orders or update the processing time of slower locations to mitigate delays before they affect the customer experience.