Choose Whether to Allow Discounts for Allocated Items
You can use all Order Management service flows out of the box, and you can also
customize a flow and expand its functionality. This customization defines whether a customer
service representative can apply a discount to items that are already in the fulfillment
process.
You can configure discounts for allocated items in the discount flow.
Click at the top of the
page, and then select Setup.
In the Quick Find box, enter flows, and select
Flows.
Select the flow that you’re customizing.
In the flow, open the Manager tab.
Find and select allocatedItemsChangeOrderType,.
To turn on discounts for allocated items, set the default value to
InFulfillment.
To turn off discounts for allocated items, set the default value to
PreFulfillment.
Find and select Is Item Discountable.
To turn on discounts for allocated items, define two allocatedItemsChangeOrderType
resources—one that equals PreFulfillment and another that equals
InFulfillment.
To allow discounts only for pre-fulfilled items, include only one
allocatedItemsChangeOrderType resource that equals PreFulfillment.
Find and select Set Allocated Items Change Order Type.
To turn on discounts for allocated items, set
adjustOrderItemSummaryInputRepresentation to equal InFulfillment.
To turn off discounts for allocated items, set
adjustOrderItemSummaryInputRepresentation to equal PreFulfillment.
Click Save.
If you’re ready to activate the flow, click Activate.
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