You can use all Order Management service flows out of the box, and you can also
customize a flow and expand its functionality. However, some service flows require
customization to work with Omnichannel Inventory. This customization requires an Order
Management Growth license.
You can enable Omnichannel Inventory in the even exchange, exchange RMA, order on
behalf of, and reship flows.
Click at the
top of the page, and then select Setup.
In the Quick Find box, enter flows, and select
Flows.
Select the flow that you’re customizing.
In the flow, open the Manager tab.
If you’re customizing an even exchange, exchange RMA, or order on behalf of
flow, find and set the applyOCI and useLocationGroups default values to
true.
If you’re customizing a reship flow, find and set the applyOCI default to
true.
Click Save.
If you’re ready to activate the flow, click
Activate.
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