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Salesforce Order Management
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            Enable Inventory Checks on the Product Detail Page

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            Enable Inventory Checks on the Product Detail Page

            You can use all Order Management service flows out of the box, and you can also customize a flow and expand its functionality. This customization lets customer service representatives (CSR) see whether a product is in stock from the product detail page. The inventory check helps reduce out-of-stock errors by giving the CSR up-to-date stock information before they add an item to a cart.

            Required Editions

            View supported editions.

            If you don’t have an editable version of the flow yet, copy a flow template.

            You can enable inventory checks in the even exchange, exchange RMA, and order on behalf of flows.

            1. Click Setup at the top of the page, and then select Setup.
            2. In the Quick Find box, enter flows, and select Flows.
            3. Select the flow that you’re customizing.
            4. In the flow, open the Manager tab.
            5. Find and select applyOCI.
            6. Set the default value to {!$GlobalConstant.True}.
            7. Find and select useLocationGroup.
            8. Set the default value to {!$GlobalConstant.True}.
            9. Click Done and save your flow.

            See Also

             
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