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            Identify the Cause of a Process Exception

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            Identify the Cause of a Process Exception

            Process exceptions can occur at any stage in the order lifecycle. Identifying the cause of a process exception is the first step toward resolving the issue.

            Required Editions

            View supported editions.

            The table describes some common issues that cause process exceptions at different stages in the order process.

            Stage Process Exception Type Cause
            Order Activation Order creation failed
            • The order wasn’t created
            • No payment gateway was available for the order
            • Async test failed
            Order activation failed
            • Valid payment authorization wasn’t received
            • Shipping state or country values weren’t populated correctly
            • Billing state or country values weren’t populated correctly
            Order Approval Order approval failed
            • The order failed a fraud check
            • A custom business review specified for order approval failed
            Fulfillment Fulfillment order approval failed
            • A custom business review specified for fulfillment order approval failed
            Order fulfillment failed
            • The order was canceled
            • Items in the order are out of stock
            • The location specified for the fulfillment order doesn’t exist
            Payment Ensure funds failed
            • The credit card used for the order has expired
            • The order failed a fraud check
            • The payment gateway is down
            Payment capture failed
            • The credit card used for the order has expired
            • A fraud check failed
            • The payment gateway is down
            Payment refund failed
            • The credit card used for the order has expired
            • The credit card used for the order was canceled
            • The payment gateway is down
            Invoicing Invoice creation failed
            • Invoice creation process encountered an error
            • Payment wasn’t applied to the order
            Credit memo creation failed
            • Applying or unapplying the payment to the invoice failed
            • Applying the refund to the credit memo failed
            Returns Return processing
            • A returned item isn’t in acceptable condition; stop the credit of funds to the customer
            • A return isn’t received by the expected return date
            • Applying or unapplying the payment to the invoice failed
            • Applying the refund to the credit memo failed

            See Also

             
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