Payment Sequencing

You can control the sequence in which to apply original funds or refund amounts to payment methods. For example, if an order is partially paid with a gift card, you can refund the gift card first, regardless of how the payment amounts were originally distributed. Or, if the order is modified between when different fulfillment groups are fulfilled, you can capture the partial payment amount from the gift card first in the case that a future order fulfillment is canceled, and preserve the full gift card amount.

Note Payment sequencing for ensuring funds is available in sandbox orgs. It’s available in production on a rolling basis in Spring ‘26. Contact Salesforce Customer Support for more information.

For information about implementing payment sequencing for ensuring funds and refunds, see Payment Sequencing in the Salesforce Order Management Developer Guide.