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            Turn On Interaction Logs for a Console in Salesforce Classic

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            Turn On Interaction Logs for a Console in Salesforce Classic

            To display interaction logs, you must turn them on for page layouts assigned to different user profiles.

            Required Editions

            User Permissions Needed
            To turn on interaction logs: Customize Application
            1. Edit any page layout and click Layout Properties.
            2. Check Interaction Log and click OK.
            3. Click Save.
            Note
            Note If you turn interaction logs on or off, you must close and reopen records to see the changes.

            See Also

             
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