Custom buttons and links help you integrate Salesforce data with external URLs, applications, your company’s intranet, or other back-end office systems.
|Available in: Salesforce Classic|
|Available in: All Editions except Database.com|
|To create or change custom buttons or links:||“Customize Application”|
Salesforce supports these custom links and custom buttons.
|Bookmark-style links defined in the standard custom links home page component||Home Page Components|
|Full-featured custom links included in custom home page components||Custom Links|
|Full-featured custom links or custom buttons on objects||Buttons, Links, and Actions (in the object’s management settings)|
Custom links can link to an external URL, such as www.google.com, a Visualforce page, or your company’s intranet. Custom links can also link to a custom s-control in the custom s-control library, such as a Java applet or Active-X control.
Custom buttons can:
- Connect users to external applications, such as a web page that displays a map to a contact’s address.
- Run an s-control from the s-control library, such as an s-control that escalates a case from the case detail page.
- Launch custom links.
A Web tab or custom link could display a blank page if the embedded site:
- Has been set to deny the loading of its content in a frame.
- Has been set to allow the loading of its content in a frame only if the same site is delivering the content.
- Contains a mix of secure and unsecure content, and the user’s browser has been configured to block mixed active content.
To resolve this issue, try these workarounds.
- Set your custom link to either open in a new window or display in the existing window without the sidebar or header.
- Move the URL from a Web tab into a custom link instead, and set the URL to either open in a new window or display in the existing window without the sidebar or header.
- If the site you’re embedding has an HTTP prefix and mixed active content, try changing the prefix to HTTPS. If the embedded site has a valid security certificate and it hasn’t blocked itself from being displayed in frames, using HTTPS as the prefix allows the site to display.