Customize business processes, picklist values, and page layouts for multiple groups of users.
|Available in: both Salesforce Classic and Lightning Experience|
|Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions|
|To create or change record types:||“Customize Application”|Record types let you offer different business processes, picklist values, and page layouts to different users.
Create record types for various reasons, like for:
- Opportunities to differentiate your regular sales deals from your professional services engagements and offer different picklist values for each.
- Cases to display different page layouts for your customer support cases versus your billing cases.