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          Stage Your Data in Data 360

          Stage Your Data in Data 360

          Customers commonly implement Marketing Cloud Engagement to create many different SubscriberKeys (Individuals) that represent the same person. Such SubscriberKeys are often channel-specific and, as a result, can’t natively execute omnichannel journeys. To build an omnichannel journey, use Data 360 and build a Unified Individual that represents a single person consisting of separate Marketing Cloud Engagement channel-specific SubscriberKeys (Individuals) and contact points.

           
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          Salesforce Help | Article