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SMS Engagement Filters
Here are some examples of common SMS engagement use cases.
SMS Engagement over a Period of Time
This filter looks for individuals who had at least two SMS engagements between May 1, 2020 and June 1, 2020.
Example
- SMS Engagement | Count | At Least | 2
- Engagement Date Time | Is Between | 2020-05-01 AND 2020-06-01
Delivered SMS Messages
This filter looks for individuals who had an SMS delivered to their phone.
Example
- SMS Engagement | Count | At Least | 1
- Engagement Channel Action | Is Equal To | Delivered
Keyword Text and Opt Ins
This filter finds individuals who opted in to the keyword text FreeGift in the next 30 days.
Example
- SMS Engagement | Count | At Least | 1
- Engagement Channel Action | Is Equal To | Opt In
- AND
- Engagement Date Time | Next Number Of Days | 30
- AND
- Keyword Text | Is Equal To | FreeGift
Keyword Engagement in the Last 30 Days
This filter finds individuals who have engaged with the keyword EasterHunt! at least three times in the last 30 days.
Example
- SMS Engagement | Count | At Least | 3
- Keyword Test | Is Equal To | EasterHunt!
- AND
- Engagement Date Time | Last Number of Days | 30
Keyword Engagement by Location
This filter finds individuals who have engaged with the keyword TreasureTruck!, have a postal code text of 734, and the city name of San Francisco or New York.
Example
- SMS Engagement | Count | At Least | 1
- Keyword Text | Is Equal To | TreasureTruck!
AND
- Contact Point Phone | Count | At Least | 1
- Postal Code Text | Begins With | 734
- AND
- City Name | Is In | San Francisco, New York
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