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          View Content Viewer User Engagement Insights in Data Explorer

          View Content Viewer User Engagement Insights in Data Explorer

          Data 360 automatically creates an engagement telemetry data stream and a data lake object (DLO) to track user engagement with the Content Viewer. The Content Viewer is available only for harmonized content. You can view engagement data from the Data Explorer tab.

          Required Editions

          Available in: All Editions supported by Data 360. See Data 360 edition availability.
          User Permissions Needed
          To view engagement insights

          System admin profile OR

          Data 360 Architect permission set

          1. In Data 360, go to the Data Explorer tab.
          2. Select a data space.
          3. Select Data Lake Object as object type.
          4. Search and select the relevant DLO associated with your harmonized Unstructured Data Model Object (UDMO) and engagement data stream. Engagement DLOs have the label “Engagements” indicated in their name.
          5. The list of telemetry events that have been fired for the harmonized UDMO opens in a table view.
          • You can configure the columns of this table to view file attributes you’re interested in. To add or remove columns from your table view, click Edit Columns on the top right. Move any column from the left to the right to add it to your view, or from the right to the left to remove it from your view. For example, to include events from a specific time in your table view, make sure the DateTime column is included in your view.
          • You can filter the columns you’re interested in. Click the filtering icon on the top right, and click Add Filter to select from the Field list the event attribute you’re interested in. For example, to get a filtered view of user engagement with content coming from a specific source, select the Data Source filter under Field, select equals as the Operator, and enter the content source (for example, Google Drive) under Value.

          With the engagement data displayed, you can analyze how your users interact with your harmonized content. For example, you can find the content source that users engage with most.

           
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