You are here:
Request an Email Log
With email logs, you can easily monitor emails sent through Salesforce in the last 30 days. It’s a cinch to request a new log at any time.
Required Editions
| Available in: Lightning Experience and Salesforce Classic |
| Available in: All Editions except for Database.com |
| User Permissions Needed | |
|---|---|
| To access email logs: | Modify All Data |
Use this tool for general troubleshooting and email delivery insights. Due to occasional limits on data availability, we recommend against using this tool for critical audits.
- From Setup, in the Quick Find box, enter Email Log Files, and then select Email Log Files.
- Click Request an Email Log.
- Specify a Start Time and End Time.
- Optionally, you can filter an email log to only include entries where a specific domain name or email address appears in a field, such as Recipient or Message ID Header. To enter more than one filter term, separate each value with a comma. If you leave this field blank, the log isn’t filtered and all email addresses are returned within the specified time range.
-
Select the type of Mail Event.
- If no option is selected, all email events are selected.
-
Select the type of Email Direction.
- Specify Outbound, Inbound, or both Outbound and inbound emails.
- If no option is selected, Outbound logs is selected.
- Enter the email addresses that you want to receive a notification when the email log request is complete. Separate each email address with a comma.
- Click Submit Request.
To clear a request and return to the email log overview page, click Cancel.
Did this article solve your issue?
Let us know so we can improve!
