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Set Up Organization-Wide Email Addresses

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Set Up Organization-Wide Email Addresses

You can define and manage organization-wide email addresses for each permission set or user profile. When sending email from Salesforce, users with these permission sets or profiles can select their own address or the organization-wide address for the email From address. Replies are delivered to the selected address.

Required Editions

Available in: Lightning Experience and Salesforce Classic
Available in: All Editions
User Permissions Needed
To modify organization-wide addresses: Modify All Data

Before you start, review Considerations for Using Organization-Wide Email Addresses.

  1. From Setup, in the Quick Find box, enter Organization-Wide Addresses, and then select Organization-Wide Addresses.
  2. Click Add.
  3. Enter your organization-wide email address information.
  4. Select the Purpose.
  5. Select the profiles that can send email from this address. Or, select Allow All Profiles to Use this From Address to grant permission for all users, including guest and unavailable profiles, to use the selected organization-wide email address.
    Note
    Note If an organization-wide address with Allow All Profiles to Use this From Address enabled is used for another purpose, the organization-wide address settings can override feature-specific restrictions. For example, if an organization-wide address with that setting is also used for Email-to-Case, all users can select the address as a From Address, regardless of the restrictions for the Email-to-Case feature.
  6. Click Save.
  7. To select the permission sets that can send email using this address, from Setup, in the Quick Find box, enter Permission Sets, and then select Permission Sets.
  8. Click the permission set’s name, and then select Organization-Wide Email Address Access.
  9. Click Edit.
  10. Add the addresses to the Enabled Organization-Wide Email Addresses section. Click Save.
    Back on the organization-wide email address page, you can see a list of the enabled permission sets.

To use an organization-wide address, send an email from Salesforce and select your organization-wide address from the dropdown list.

See Also

 
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